Get help with billing, account access, or your Studio workflow

Support email: supprotcenter@gmail.com

When reporting an issue, include your account email, the approximate time, the affected project or episode name, the Studio page, any error message you saw, and whether credits were charged.

Successful payment but no account status update.

Incorrect credit charges, failed refunds, or subscription state problems.

Unable to enter Studio, SSO failures, session expiry, or export failures.

Do not repeatedly click the same generation button. Refresh the project first, or check Account to confirm credits and task status.

If the task is still processing, wait 2-5 minutes first; video generation and composition can take longer.

If generation fails but credits were charged, send the project, episode, and failure time to support so we can review it.

Studio first authorizes the estimated credits, so your available balance may temporarily decrease while the task is running.

After a task succeeds, the charge is finalized and the related credits are deducted.

After a task fails, the system attempts an automatic refund. If the balance does not recover, contact support with the related project and episode details.

For your first production run, test with a short script segment or one episode instead of pushing every episode into video generation at once.

Confirm the character, scene, and storyboard direction before scaling the rest of the series.

If you see quality issues on a test account, keep the project available so support can review what happened.